Health, Dental & Vision. Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. (No background noise, such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. To find out more, read our Privacy Policy and Cookie Policy. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. Forgot your password? Companies across a variety of industries trust Liveops to provide virtual contact center services. Find Out How & Apply . Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. See Capabilities for more details. With Okta we're able to quickly deploy tools to new employees. Check the Eligibility requirements and make sure were currently accepting applications in your state. My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Check the Eligibility requirements and make sure were currently accepting applications in your state. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. Money is amazing, but like every job there are flaws. Customers sometimes need to speak with a live agent. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Cons. Remember me. By Veronicas pandemic story is unfortunately all too common. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Apply to be a Self-Employed Independent Contractor Agent with Liveops*. Support. Scottsdale, AZ 85257. If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. Have additional questions about applying? Sign an Independent Contractor Agreement. Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. After all, says Myers, Okta is arguably the most successful application weve ever deployed. Not sure which client opportunity (or opportunities!) This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. No problem. At one point I was making $6 per hour but have made up to $18 per hour., I love the flexibility of working from home for an insurance carrier, taking auto claims. Enjoy the freedom of being your own boss. Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. Liveops exists to improve people's lives, and . This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. 100% Employer Paid Life Insurance Disability Plans Charitable Giving. The freedom of an entrepreneur. Intelligent Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. Then Liveops is looking for you! HSA and PPO Options National and Local Networks Retirement. It changed what we focus on as IT, he says. First, check out our frequently asked questions about the agent experience and application process. The typical military family moves every two or three years. Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. Best of Antivirus Software. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Forgot password? Liveops is a recognized thought leader in the virtual contact center and customer service industries. McAfee and Norton were almost a tie but by far the most popular amongst agents. Pay, Vacation time, You get to work from home. Liveops is a recognized thought leader in the virtual contact center and customer service industries. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. It means there are no open holes in our infrastructure., The IT team is no longer occupied with maintaining servers, running data centers, or answering endless password reset questions. Norton 360 with LifeLock helps keep your digital life safer. Organizations. You may also want to check out FlexJobs, which is a broad-based job site for remote positions. Apply now and a member of our team will work quickly to review your application and provide next steps. Once the Openforceplatform was in place, a major pressure point was released. Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. Take our quick quiz and well recommend our top client matches for you. ; The user selects the Duo Security option. LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. This is critical, says Huckabay. They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. I don't mind the extra training if they had compensation for it. Be the customer care voice of top brands, providing best-in-class service. After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. Employees embraced the change, easily adjusting to the single portal and enjoying a boost in productivity. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. I wish there was some type of base pay. Avoid Recruiting Scams TMCF is the nation's largest organization exclusively representing the Black College Community. The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. But we were just relentless, and in one year we moved all of our workloads to the cloud. Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. Pros. IT Support You are using an unsupported browser. 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. You are paid the the talk/email minute when working so your pay for each day will vary. Easy global collaboration. Browse case studies, customer service tips and other helpful resources for enterprises. A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. Copyright 2023 Liveops, Inc. All rights reserved. This means you can choose when, where, and how often to work! Join the revolution of the modern contact center! Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. Liveops Okta. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Okta had a truly cloud-based solution with lots of built-in integrations, and it almost seemed too good to be true., But it was true. Login. Please review the Liveops basic technology requirements by clicking here, Learn about Liveops Enterprise Solutions Click Here . Liveops agents are a community of people who share the same passion for service that we do, which means better outcomes for brands and their customers. About Liveops Employee benefits & perks. ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. If there are system issues, you will not get paid. As a lot of people in the company say: it just works. Quickly assessing customer needs and providing sound solutions. *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. The amount of paper eliminated alone was a huge benefit. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. We cant do this. LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. This was a tight category! We didnt just evolve the remote contact center model, we revolutionized it. Login. Agent Login Username / Email Forgot password? Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! Scottsdale (headquarters) 1365 N. Scottsdale Rd. Copyright 2023 Liveops, Inc. All rights reserved. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Or, if, No college? Director of Customer Care, healthcare organization. I wish there was some type of base pay. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. You can actually enable a person to get to an application through the Okta platform. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Flexibility. The driver for that is people now work from anywherethe more on-premise infrastructure you have, the harder it is to meet those demands.. Remember me. Autonomy. We use cookies to improve your experience on our website. Find Out How & Apply . View our background requirements here. Okta has the same vision we do, Okta is working with technology partners that fit with where we're going. For example, Live Nation currently uses one cloud provider; and Huckabay is in the process of implementing a second cloud. There is virtually no support system and virtually no income after spending weeks in training., I have been working with liveops on and off since 2014. He sees a role for Okta in all of it. Login to know the status of the ticket. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? The only downside is a lot of training without pay. Worker reviews of LiveOps fall into two categories people who love it for the flexibility; and people who hate it for the lack of reliable pay. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Login to track your existing support requests. Work from home. Liveops Nation - Virtual Call Center Community. Earning potential. All rights reserved. Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. I enjoy working with LiveOps because it allows me freedom to choose my work schedule. Openforce simplifies your contractor management processes by providing a single platform solution. Reach out to us. Find ready-to-work contractors where and when you need them. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. The agent community comes together regularly for regional Roadshows, "coffee talk" sessions and fun social media . I still love it., I strongly recommend not working for this company. OR Look in your activation email. Get Directions Liveops: Flexibility. Want to become a Liveops agent? Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). You can also manage cookies in your browser settings. Were now out of the back room and working with the business to add direct value, Huckabay says. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. Public Relations e-mail (press@liveops.com) Locations. If you have not created a ticket yet then you would need to register or create a new ticket to begin. That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. Login - LiveOps Inc. Learn more about how Liveops virtual contact center solutions can scale your business. Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. But, the site does not guarantee that youll take calls during those hours. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). Live Nation currently has about 15,000 internal employees using some 250-plus applications. For 10 years, she successfully owned and operated her own business in her home state of Indiana. Qualify and onboard contractors in record time. While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Its a good company depending on the project you are on. Sign in. Since you are self-employed, you are in control of your profits and losses. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. Learn more Tax Support Provide support to users of top tax software providers. Go Further; Marketplace. One where youre provided with free warm leads? I say this because you get paid per min of talk time so if you are not on a call they do not pay you not even if you say logged in and available you wont even get partial pay like working solutions does. It had to work on any device, including mobile phones, and it had to be entirely cloud-based. Liveops SWA Array Overview This app integration supports Single Sign-On. https://join.liveops.com/work-from-home-call-center-jobs/ We've been partnering with Liveops since 2010 for all our inbound needs. And with all that moving around, jobs, The best places to find a tutor are also the sites that are the best places for freelancers to, One-quarter of Americans are looking for a holiday hustle to help defray the high cost of seasonal, Have a skill? Explore more Liveops remote opportunities Retail Support Assist customers with orders, questions, and returns. Functionality Add this integration to enable authentication and provisioning capabilities. Support. We couldnt have done it without Openforce. Want to become a Liveops agent? Connect contractors to affordable commercial insurances. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. I still love it., You make your own schedule. Earning potential. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Independent Contractor management Ditch the paperwork and endless manual tasks. Privacy Policy Terms of Use Learn about Liveops Enterprise Solutions Click Here They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Browse case studies, customer service tips and other helpful resources for enterprises. We use cookies to improve your experience on our website. Submit an application for an available virtual contact center opportunity. Learn more about how Liveops virtual contact center solutions can scale your business. Unlimited Flex Vacation New Parent Leave Protection. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Guide customers through the claims process. No ones done this, Huckabay says. The Live Nation workforce had access to hundreds of applications and tools, available through a number of cumbersome portals. process. Submit an application for an available virtual contact center opportunity. Is Liveops nation legit? Want to become a Liveops agent? We didn't have to put in cumbersome infrastructure, and we were up and running with Okta in a matter of days.